FAQs

Purchasing Online

Do I need to register first before placing my order ?

No, simply select your item, add the item to the shopping cart and click on checkout.
You will be required to enter in all your information on the checkout page.

 

How do I place an order online ?

Simply select your item, add the item to the shopping cart and click on checkout.
You will be required to enter in all your information on the checkout page.

 

How do I know if my order and payment is completed successfully ?

Once you have completed the order, you will receive an email confirmation sent to your email address.

On the order confirmation. a successful transaction will have the status of either "APPROVED" (if paid by credit card) or "Completed"
(if paid by paypal)

 

What payment methods do you you accept ?

We accept Visa, Mastercard, Paypal or Bank Transfer.

 

Is it safe to purchase on your website using my credit card ?

When purchasing from APPLIANCE CENTRAL your financial details are passed through a secure 
server using the latest 256-bit SSL (secure sockets layer) encryption technology.
APPLIANCE CENTRAL uses the DPS Payment Express Payment Gateway for its online credit card transactions.
DPS have bank grade security.

 

Delivery Information

 

How do I check the delivery cost for my item ?

Select your item, under the "DELIVERY COST" enter your postcode, select your suburb from the drop down list then click on "Calculate Shipping". 

 

How do I check the final delivery cost if  Iam purchasing multiple items ?

If purchasing multiple items, add all the products to the shopping cart and use the shipping estimator in the shopping cart to calculate the combined delivery cost.

Why is there a delivery charge when the item displays a free shipping image ?

Free shipping applies to selected cities only.

To check if your area is eligible for free shipping, simply select your product, enter your postcode/suburb then click on "Calculate Shipping".

 

Will I be notified when delivery will take place so I can arrange for someone to be home?

Yes,

For orders being delivered to the Sydney metro area, our staff at Appliance Central will contact you to organise a delivery date that is suitable for you. We can also arrange for the delivery driver to call you 1 hour prior to arrival. 

For interstate (VIC/QLD/SA/WA/NT/TAS) and non metro area deliveries, your order will be dispatched on the next business day and transported to the local Allied Express depot in your state. Once it reaches the depot, an Allied Express staff member will contact you to arrange a suitable delivery day. You will also receive a dispatch confirmation email with a consignment number so you can track your order online.

 

Do I have to be home to accept my delivery?

Our courier driver will require a signature on delivery so someone must be home to sign for the delivery. A family member or friend can sign on your behalf.

How long after placing my order can I expect my delivery?

All orders are dispatched from our Sydney warehouse on the next working day.

Estimate delivery time (from date of dispatch).

NSW  1-3   BUSINESS DAYS ( SAME DAY DELIVERY AVAILABLE FOR SYDNEY METRO ONLY)

VIC     2-5   BUSINESS DAYS

QLD   2-5   BUSINESS DAYS

SA      2-5   BUSINESS DAYS

WA/NT/TAS     6-10 BUSINESS DAYS

* Based on major/ metro cities, regional areas may take slightly longer.

 

What happens if I'm not home when my order is delivered? 

A calling card will be left in your letter box with the courier's contact details. You will need to call them to reschedule another delivery time.

 

What happens if my product arrives damaged?

All our products are fully insured for damage during transit. If your product is damaged on arrival, notify us immediately and we will organise to have a new unit sent to you.

If the damage is clearly visible on arrival, please make a note of this on the delivery docket when signing for the delivery.

 

Can I pick up my order?

Yes, pick up is available at our retail store in Sydney.

We are located at :

201  woodville road

Villawood nsw 2163

If you place your order online, we will contact you once your item is ready for collection.

If you wish to pay and pick up at our store, please contact us to confirm stock availabilty prior to attending.

(as some items may need to be transfered from our off site warehouse)

Unfortunately at this stage, we do not have any pick up locations outside of Sydney

 

Products and Warranty

Are your products brand new?

Yes, all products listed on our website are brand new, we DO NOT sell any second hand or refurbished products.

 

Do your products come with warranty?

Yes, all products come with the standard manufacturer's warranty.

Packaged with the product is the warranty information containing the manufacturer's terms and conditions.

 

How do I make a claim under warranty if the product is faulty?

All Air Conditioners, Fridges, Washing machines, Dishwashers, Ovens and Large screen TVs come with an in-home service warranty.

Packaged with the products are the manufacturer's warranty contact details. You can book a service call by contacting the manufacturer directly.

You will be required to show the technician your invoice/receipt as your proof of purchase.

Warranty is valid within Australia only.

 

Where can I find my receipt / tax invoice?

Your tax invoice will be emailed to you once your order has been dispatched.

 

Pricing

Do the prices displayed on your website include GST?

Yes, all the prices displayed are inclusive of GST.