Terms and Conditions

By using this site you acknowledge and agree to the Terms and Conditions bound by Appliance Central.

Pricing Policy

All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) . Product prices are regularly updated when price changes are received from our suppliers. If you find a cheaper advertised price somewhere else, email or phone us with the details of the supplier together with prices of the product required and we will endeavour to provide you with a more competitive price.

Customer Service Policy

Appliance Central is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 2-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Refund Policy

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or don’t perform as advertised.

Cancelling an order

If we cannot stop the shipment of the order at the time of cancellation, then you will be required to refuse delivery or return the products in order to receive a refund in accordance with our Refund Policy and;
We reserve the right to charge an administration fee to cover our costs in respect of your cancelled order.

Returns Policy

You must advise us within 7 days of receiving your delivery.
Product must be in original packaging and unopen.
A 20% restocking fee (of purchase price) will apply
Initial delivery cost and collection fee will apply (fee will vary depending on your location) 

Shipping and Delivery Policy

We deliver products Australia wide using Allied Express. Shipping costs are influenced by the size and weight of the product and your location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. Orders are despatched within 2 business days. Shipping times are estimated at between 2-10 business days depending on your location within Australia. Same day deliveries applies to sydney metro deliveries only, orders must be placed before 12pm and for items currently in stock. Unless installation is offered delivery is a ground floor drop off only.

Shipping Destinations

Appliance Central  ships goods Australia wide, however at this time we do NOT accept international orders through our website, please contact us on 1300 361 074 for further enquires.

Warranty

All products come with the standard manufacturer's warranty. All warranty claims are subject to the Manfacturer's terms and conditions.The manufacturer's warranty terms and condition are packaged with the product.

Please retain your Tax Invoice/Receipt as proof of purchase. This will need to be produced when making a claim under warranty. Your Tax Invoice/Receipt will be emailed to you once your order is dispatched. 

Extended Warranty

The Extended Warranty cover commences at the expiration of the Manufacturer’s Warranty for your product. Our Extended warranty is covered by Lumley retail warranty (Lumley Insurance is part of Wesfarmers Insurance Limited).

Read more about the terms and conditions of our extended warranty customer care plan.

Supply and Installation

All our "Fully Installed" pricing refers to a standard back to back installation for a single storey residential home only. Non standard installations will incur an additional cost. Please contact us for a quote.

All installations are carried out by a licensed professional and comes with a 12months workmanship warranty and 5 years manufacturer's warranty.

Lic. No.  158567C  

Price Match Policy

We will match a competitor's advertised price for a product subject to the following conditions:

Competitor must:

(1) be a registered Australian business, have an Australian Business Number and be registered for Goods and Services Tax ("GST"); and

(2) have a physical retail store located in Australia.

The product offered by the Competitor must be:

(1) a product sold by us;

(2) identical (i.e. same brand/model/colour/year of production);

(3) in stock (not available for back orders); and

(4) available for immediate purchase.

The Competitor's price must:

(1) include all delivery charges, GST and bonus offers; and

(2) be verifiable by us via confirmation of the competitors advertised price, i.e catalogue, newspaper, radio, TV, website

(3) be for non bulk/commercial quantities, retail quantities only

(4) have equivalent and verifiable forms of payment available, for example:

- if being purchased on finance, the competitor’s finance offer must be on comparable terms to ours (i.e. 12 months vs 24 months); and

- if the price is a “cash price”, we reserve the right not to offer finance terms.

We do not price match on:

(1) Competitor's clearance lines, display stock items, liquidation sales or limited stock offers; or

(2) Grey imports. "Grey imports" are products acquired from internationally based distributors other than the manufacturer's locally licensed importer. They are sometimes referred to as "direct import" or "grey market" products and are usually supplied directly to the customer from overseas.

(3) Betta reserves the right not to match a competitor price that falls below our cost price.

(4) Where the lower price is as a result of a mistake/misprint by the competitor 

Making the Purchase:

(1) Customers who qualify for a price match can purchase both in store and online.

(2) No further discount codes or promotions can be used in conjunction with a competitor price match.

(3) Customers who wish to make the purchases  will be provided with a unique, one time use PROMO CODE that must be entered at checkout to apply the price match discount. 

Fraud Prevention

After you place an order using our shopping cart, We will check the information you give Us for validity, by verifying your method of payment and shipping address. To protect both you and Us from fraud, before any purchases will be despatched to you, we may request  a valid ID eg Drivers Licence, to verify your identity.
We reserve the right to reject any order you place with Us for any reason whatsoever. If We reject your order, We will attempt to notify you using the e-mail address you have given Us with the order.
We will process a refund if the charge has been made against your card.
We reserve the right to cancel an order if you are unable to prove that you are the customer (or agent/ representative) listed on the order and We reserve the right to not provide stock if proof of purchase and identity cannot be produced.
 

Disclaimers and Limitation of Liability

To the full extent permitted by law, We exclude all liability in respect of loss of data, interruption of business or any consequential or incidental damages.
To the full extent permitted by law, We exclude all representations, warranties or terms (whether express or implied) other than those expressly set out in these Terms.
We do not warrant the accuracy, integrity or completeness of the content provided on the Site or the products or services offered for sale on the Site.
We are not liable for any direct, indirect, incidental, special or consequential damages that result from your use of or inability to use the Site, including but not limited to reliance by you on any information obtained from the Site that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance.

Errors on Our Site

Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and We reserve the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged.
Some product images may be used for illustration purposes only.

Links to Third-Party Web Sites

This Site contains links to other sites operated by third-parties, including but not limited to third-party sites that display Our trademarks ("Third-Party Site(s)"). These links are available for your convenience and are intended only to enable access to these Third-Party Sites and for no other purpose.

Privacy Policy:

APPLIANCE CENTRAL is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on, sell or swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us. APPLIANCE CENTRAL uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from APPLIANCE CENTRAL only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.
Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer but otherwise it is anonymous.
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.